Optimise your brand for customer satisfaction
Statistically, 89% of people have stopped doing business with a company as a result of experiencing poor service in some way. Customer service that exceeds the expectations of the consumer is of the upmost importance, but what other factors are potential customers assessing before making a commitment?
A strong brand that consumers trust
Creating a brand that customers can relate to and trust will add enormous value to your business. But let’s be clear; when I say brand, I’m not just talking about a swanky logo. A logo is an important starting point for your brand, but a successful brand takes into account the whole presence of the business, from the look of the website and stationary, to the tone used in print materials and across social media platforms.
Design plays a crucial part in your brand’s identity and should create a synergy that is carried across all media. More than 90% of buying decisions are influenced by visual factors, so it is of paramount importance that you ensure that every representation of your business, be it online or offline, is managed with integrity.
A credible web presence
When looking to establish the credibility of a company, 46% of people say that the design of a website is their number one criteria for assessment. With almost half of all consumers judging your business within seconds of landing on your website, you can’t afford not to invest in professional website design and development.
A well designed website that portrays your brand values will resonate with customers. Something as simple as a notable colour scheme will increase brand recognition by up to 80%, and the repetition of this across all media platforms will reinforce and promote your brand. And it’s not just the look of your website that’s important; it’s the functionality. Proper website architecture that is backed by planning and research will be the difference between actively generating and actively losing sales leads, so it’s important to get it right.
A design that is mobile and tablet responsive should always be a priority, given that the number of people surfing the web on these devices will have surpassed traditional desktop browsing before the year is out. 75% of mobile Internet users said that they would prefer to browse using a website specifically designed for their device and screen. 52% of the same users said that a bad mobile website experience would put them off doing business with that company. Make sure that your website is fit for purpose and looks as intended across all devices to keep your customer keen.
Honest, personal and optimised content
Like any relationship, you can’t get your potential customers to trust you without giving them a reason. Laying your cards on the table and being honest is the best way of establishing consumer trust, so make sure you give customers the opportunity to get to know your brand.
There’s a lot to be said for advertising, but 70% of consumers prefer getting to know a company via articles and content. Genuine and useful articles or information, shared across a range of online platforms, is the best way of telling people about your businesses, without having the
Tags: Blogging, Brand Design, Brand Development, Brand Management, Copywriting, Responsive Websites, Search Engine Marketing, Search Engine Optimisation, Social Marketing, Social Media, Website Design.